Terms and Conditions

Last Updated: October 2025

Welcome to Clear Clinics.
These Terms and Conditions (“Terms”) govern your use of our website https://clearclinics.co.uk (“Website”), our online store, and our training services.
By accessing or using our Website, purchasing any product, or enrolling in our training, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our services.


1. About Us

Clear Clinics Ltd
Orlando Street, Bolton, Greater Manchester, BL2 1DU
📧 admin@clearclinics.co.uk
📞 0330 390 3736
🌐 https://clearclinics.co.uk

Founded by Mo Kadva BSc (Hons) Audiologist in 2020, Clear Clinics is dedicated to providing professional earwax removal products, audiology supplies, and comprehensive training courses for healthcare professionals.


2. Eligibility

You must be at least 18 years old to purchase products or register for training.
By using our Website, you confirm that you are legally capable of entering into binding contracts under UK law.


3. Products and Orders

3.1 Product Information

We make every effort to ensure that product descriptions, prices, and availability details are accurate. However, errors may occasionally occur.
If we discover an error after you place an order, we will notify you promptly and give you the option to confirm or cancel your order.

3.2 Pricing and Payment

All prices are displayed in GBP (£) and include VAT where applicable.
Payment must be made in full at the time of order using the payment methods shown on our Website.

3.3 Order Confirmation

You will receive an email confirmation once your order is placed. This confirmation does not constitute acceptance of your order until we have dispatched your goods.

3.4 Shipping and Delivery

We aim to dispatch orders within the timeframes stated on our Website. Delivery times may vary depending on stock and courier availability.
Clear Clinics is not liable for delays caused by factors beyond our control (e.g., courier delays or postal strikes).
Risk of loss or damage passes to you once the goods are delivered.

3.5 Returns and Refunds

We accept returns within 14 days of receipt, provided that items are unused, unopened, and in their original packaging.
For hygiene reasons, certain products may be exempt from returns once opened.
Please contact admin@clearclinics.co.uk before returning any items. Refunds will be issued to the original payment method once returned items are inspected.


4. Training Courses

4.1 Course Content

Our training covers endoscopic microsuction, low-pressure irrigation, and manual earwax removal techniques.
All training materials, images, and resources remain the intellectual property of Clear Clinics and may not be reproduced or distributed without permission.

4.2 Bookings and Payment

Full payment is required at the time of booking to secure your place.
Course spaces are allocated on a first-come, first-served basis.

4.3 Cancellations and Rescheduling

  • Cancellations made more than 14 days before the scheduled course date will receive a full refund.

  • Cancellations made within 14 days are non-refundable but may be transferred to another available date at Clear Clinics’ discretion.

  • If Clear Clinics cancels or reschedules a course, you will be offered an alternative date or a full refund.

4.4 Certification

Upon successful completion, participants will receive a Clear Clinics Certificate of Completion.
This certificate confirms training attendance and competence as assessed by Clear Clinics but does not constitute a licence to practise without meeting NHS or local regulatory requirements.

4.5 Starter Kits

Trainees may optionally purchase a complete starter kit at a competitive price.
Kit contents and pricing are subject to change without prior notice.


5. Intellectual Property

All content on this Website—including text, graphics, images, videos, and logos—is the property of Clear Clinics or its licensors.
You may not reproduce, copy, modify, or distribute any materials without our prior written consent.


6. Limitation of Liability

To the fullest extent permitted by law, Clear Clinics shall not be liable for:

  • Any direct, indirect, incidental, or consequential damages resulting from the use of our Website, products, or training.

  • Injury, loss, or damage arising from the improper use or handling of any earwax removal products or techniques.

Our products and training services are designed for professional use only by qualified or supervised healthcare professionals.


7. Medical Disclaimer

Clear Clinics provides training and equipment for ear care professionals.
We do not provide medical advice, diagnosis, or treatment.
Always follow appropriate professional guidelines and consult a qualified healthcare professional before performing any medical or earwax removal procedures.


8. Privacy and Data Protection

We respect your privacy and comply with the UK GDPR and Data Protection Act 2018.
Please review our [Privacy Policy] for details on how we collect, process, and store your personal information.


9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the English courts.